Each piece is handcrafted in my studio. Slight variations in shape, color, texture, or dimensions, as well as minor irregularities, may therefore occur from one piece to another. These characteristics are inherent to the artisanal process and are part of the unique nature of each piece. They are not considered defects, but rather a testament to the fact that each item is handmade.

Items currently out of stock will be available again during the next sale. To make sure you don't miss anything, you can sign up for the newsletter (the form is at the bottom of the page) or follow me on Instagram @gisele_ceramique. I share upcoming sale dates and new studio arrivals there.

For individuals, only items for which personalization is possible are indicated as such on the product page. I do not offer entirely custom creations beyond these options. For professionals, however, I am happy to discuss personalized projects and reflect together on a creation adapted to your needs and your brand identity. For any professional inquiries, please do not hesitate to contact me via the contact form so that we can discuss them.

Not for the moment. The idea is slowly making its way... Perhaps it will take shape one day. If it does, I will tell you about it in the newsletter.

Throughout the preparation and shipping of your order, you will be kept informed of its progress. Once your payment is made, you will receive an initial email confirming your order. Then, as soon as it has been prepared and shipped from my studio, you will receive a second confirmation email along with your tracking number. The pieces are carefully packed at the studio before they head off to their new homes. You will be able to follow their journey using the tracking number provided in the shipping email. If you have any questions regarding your order or if your package seems to be delayed, please do not hesitate to contact me, including your order number. I would be happy to help you.

Orders are prepared and shipped within 3 to 5 business days from my studio in Amsterdam. The carrier's delivery time is added to this processing time. I currently ship to the Netherlands, Belgium, France, and [add other countries]. During checkout, you will be able to select your shipping country. Shipping costs will then be automatically calculated based on your destination.

Stoneware pieces are durable and designed for everyday use. They are dishwasher and microwave safe and suitable for food contact. Please note: they are not suitable for oven use. For more delicate and thinner pieces, I recommend hand washing to preserve their finish. Finally, avoid significant thermal shock, which can weaken the ceramic over time.

Yes. I primarily work with stoneware, which is suitable for daily use. Tableware pieces are dishwasher and microwave safe. They are, however, not suitable for oven use. For dinner plates, please check their diameter to ensure they will fit in your dishwasher. Pieces with gold detailing are neither dishwasher nor microwave safe. For pieces with delicate details, I recommend hand washing.

Yes, you have 14 days after receiving your order to exercise your right of withdrawal, provided that the items are returned in their original condition. Return shipping costs are the responsibility of the customer. Once the items have been returned and received in good condition, I will process your refund. The refund will be issued via the same payment method used for the original order. Custom-made creations cannot be returned. If your item arrives damaged, please contact me within 48 hours of receipt, sending me some photos of the item as well as its packaging. This will allow me to offer you an appropriate solution. For any questions regarding a return or your order, please do not hesitate to contact me directly. I will be happy to help you.